My ITV Store IPTV Store Does offer refunds on Digital Products/Services under certain conditions. However, we highly recommend that you get a trial before you make a purchase.
Pixsmartv Store offer Refunds ONLY under these conditions:
Conditions:
- We will refund completely only purchases made within 24 hours. After 24 hours, no complete refund can be processed.
- All other refund requests will be returned partially according to the used period of the subscription IF there was an issue from our end that we couldn’t fix in 72 hours. Pixsmartv support team will contact users in all refund cases.
We will not send refunds nor make partial refunds if:
- Customer didn’t like the channel line-up.
- Customer found another service.
- Customer refused to apply the solutions we provide if he/she has any issues.
How much time does it take to get refunded?
- If you paid using credit cards, refunds are generally processed and funds returned to the debit card on the customer’s bank account within 20 to 31 working days.
- However, there are cases where a refund may take longer, up to 90 days. We are not responsible for these time frames and delays. We are not the payment provider; we are just the IPTV service provider.
- Every refund usually takes 20 to 90 working days to process, and it’s not in our control to reduce this period. Our payment processors will handle the refund requests. We will try our best to refund users immediately after receiving the request and checking user information.
If some channels are freezing, buffering, or not working sometimes:
Though almost all of our servers are stable, sometimes some channels may freeze or not work due to various reasons, but it’s not permanent. Our expert engineers are always working to fix them.
Most of the time, these issues are temporary and caused by the following reasons:
- Customer internet fluctuations.
- Issue with the box/apps/customer setup in general.
- Your ISP has an issue.
- Channel is down from the server end.
- Customer changed their mind and wanted to withdraw/switch between servers.
- Server update/restart from our end (weekly performance necessary).
In case a user/customer can’t watch their IPTV subscription plan for 72+ hours because of a server issue or any other problems caused by us or our end, we will completely refund the package price or add all lost time on top of your subscription for free, plus some extra bonus we can negotiate together.
Contact us: If you have any questions about our Returns and Refunds Policy, please contact us
